You may need extra software or apps to use the chat.You need to have someone who can respond to chats or you need to pay a service to respond to chats on your behalf.

It can have fees depending on what chat you use.

I have talked to a lot of business owners who are interested in adding Live Chat to their websites, but this can be difficult for a few reasons. If you buy or sell items on Facebook Marketplace, it’s usually how you communicate with buyers and sellers. It allows you to chat with friends or other people who use Facebook. You can use it while you are logged into Facebook on your desktop, or you can install a separate app for it on your device. What is Facebook Messenger?įor those who aren’t familiar with it, Facebook Messenger is an instant messaging platform built into Facebook. This will vary by industry, but if you use Facebook a lot, and/or also advertise on Facebook, and have been wondering about adding live chat to your website, then it might be a good idea to consider adding Facebook Messenger to your website.

What I’ve noticed is that a lot of business is being conducted over Facebook messenger. Love it or hate it, if you have a business Facebook page, you will probably get messages through it. One thing I’ve noticed over the last year is that more and more people are contacting businesses via Facebook messenger. I’m an admin on a lot of different Facebook pages.

Messenger on website